Partner With FHE Technology

Free up time for work that earns your business money

Sourcing hardware and software can absorb hours every week. Time is spent researching products, comparing specifications, checking compatibility, obtaining prices, managing suppliers, tracking deliveries and resolving problems.

Much of that work is difficult to charge directly to your customer. By handing the sourcing and supply process to FHE Technology, you can spend more time installing systems, supporting customers, completing projects and developing your business.

Think of us as your technology procurement department, without the cost of employing one.

A supply partner, not a replacement for your business

You remain the trusted adviser to your customer. Our role is to support your business by helping you specify, source and supply the right technology. You continue to provide the installation, configuration, consultancy and ongoing support where your real value and expertise lie. We will never approach your customer or market directly to them.

An illustrative example

Suppose your business charges £50 per hour and spends an average of five hours each week sourcing hardware and software.

• 5 hours × £50 = £250 of productive time each week
• £250 × 52 weeks = £13,000 of productive time each year

Not every released hour will necessarily become billable immediately, so this is not a guaranteed saving. It does, however, demonstrate the value of time that could instead be used for customer support, installations, projects, sales activity or business development.

Hardware margin is not always where the value lies

Adding a large margin to hardware can make the end-user price uncompetitive. In many cases, it is better for the IT support company to earn from installation, configuration, consultancy and ongoing support, while the equipment itself remains competitively priced.

Our approach is intended to help you protect the customer relationship without making the final solution unnecessarily expensive.

Without FHE Technology vs With FHE Technology

Without FHE Technology	With FHE Technology
Time spent researching products	One call or email to FHE Technology
Multiple supplier accounts	One trusted technology supply partner
Comparing specifications and prices	We do the research for you
Chasing suppliers and deliveries	We manage the order from quotation to delivery
Hours of administration every week	More time supporting your customers
Hardware margins needed to recover administration costs	Earn from installation, consultancy and ongoing support instead

The Result

By partnering with FHE Technology, you can spend less time on non-chargeable administration and more time delivering the professional services that generate revenue.

Rather than researching products, managing suppliers and chasing deliveries, you can focus on supporting your customers, completing projects and developing your business.

Spend less time sourcing technology. Spend more time growing your business.

We manage the time-consuming supply process

Depending on your requirements, we can help with:

• Understanding the end customer's requirement
• Researching suitable products and manufacturers
• Comparing specifications and checking compatibility
• Obtaining competitive pricing and checking availability
• Preparing clear quotations
• Placing and managing orders
• Tracking deliveries and dealing with supplier issues
• Assisting with warranty claims where required

We help you specify the right solution

We do not simply supply whichever product happens to be cheapest or most readily available. We look at the workload, environment, compatibility, reliability, expected lifespan and budget before recommending suitable options.

You continue doing what you do best

You retain control of the customer relationship and continue to provide the professional services your customers rely on, including:

• Customer advice and consultancy
• Installation and configuration
• Data migration and deployment
• Network and systems integration
• Ongoing support and maintenance
• Project management and account management

1. You tell us what is required

Send us the customer's requirement, budget, preferred manufacturers and any technical or commercial constraints. The information can be as detailed or as simple as necessary.

2. We research and recommend suitable options

We identify appropriate products, check specifications and availability, and provide a clear quotation or a choice of suitable options where appropriate.

3. You approve the order

Nothing is ordered until you are happy with the recommendation and pricing. You remain in control of what is presented to your customer.

4. We manage supply and delivery

Equipment can be delivered to you or, where agreed, directly to your customer. You then install, configure and support it as part of your own service.

No. We are here to support your business.

FHE Technology does not provide managed IT support or seek to replace your relationship with your customers. We work with IT support companies, not around them.

Your customer remains your customer. Our role is to become a dependable extension of your business when technology needs to be specified, sourced and supplied.

We are not trying to compete with distributors either

Distributors provide products, stock and logistics. Our value lies in the work around that process: understanding the requirement, researching suitable options, checking compatibility, managing suppliers and helping ensure the right equipment reaches the customer.

Computers, infrastructure and business technology

We can supply a broad range of business technology from major manufacturers and specialist suppliers, including:

• Desktop PCs, workstations, laptops and tablets
• Servers, storage and network-attached storage
• Monitors, docks, keyboards, mice and accessories
• Networking, Wi-Fi, switches, routers and cabling
• Printers, scanners and consumables
• Software and licensing
• Components, upgrades and replacement parts
• Digital signage, commercial displays and touchscreens
• Audio visual equipment and meeting-room technology

Specialist and unusual requirements

We can also help with less common configurations, custom-built systems and specialist equipment. If you are unsure whether something can be sourced, send us the requirement and we will investigate it.

Trust, Integrity, and Service

FHE Technology has built its business on acting with integrity and looking after its customers. We believe long-term business relationships are earned through honesty, reliability and consistently doing what we say we will do.

We don't believe in pressure selling, recommending products that aren't needed or offering solutions simply because they generate a higher profit. Our advice is based on what is genuinely right for the customer and their requirements.

Whether we are supplying technology directly to a business or working alongside an IT support company, our aim is always the same: to provide dependable advice, correctly specified technology, competitive pricing and a professional service that reflects well on everyone involved.

We understand that, when you recommend us to one of your customers, your own reputation is also at stake. We take that responsibility seriously and work hard to ensure every recommendation, quotation and order is handled with the same care and attention that you would expect from your own business.

Experience you can use

FHE Technology brings together more than four decades of hands-on technology experience, including work with SMEs, blue-chip organisations, public sector bodies and independent IT support providers.

Straightforward and independent advice

We are not tied to a single manufacturer and do not believe in pressure selling. Recommendations are based on suitability, reliability, value and the customer's actual requirement.

A personal service

You deal with someone who understands the requirement rather than an anonymous online ordering system. We aim to be responsive, practical and easy to work with.

No need to hold stock

Equipment is sourced to order, so you do not need to tie up money in stock or take the risk of products becoming obsolete before they are sold.